Refund policy
Return and Refund Policy
At Card Republic, we want you to be satisfied with your purchase. This Return and Refund Policy explains how returns and refunds are handled.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.
Returns at a Glance
14-day return window
Eligible items may be returned within 14 days of receiving your order.
Change-of-mind returns must be approved first
You must request and receive approval before sending an item back to us.
Return shipping is paid by the buyer
For change-of-mind returns, all return shipping costs are the responsibility of the buyer.
Original shipping charges are non-refundable
Original shipping costs are not refunded for change-of-mind returns.
Certain trading card products cannot be returned for change of mind
This includes, but is not limited to, booster packs, singles, graded cards, booster boxes and other trading card products.
Items must be returned in original condition
Eligible items must be unused, unaltered and, where applicable, unopened with original packaging and manufacturer seals intact.
Faulty, damaged or incorrect items are handled separately
Your rights under the Australian Consumer Law are not affected by our change-of-mind return conditions.
All return requests must be submitted through our support page
https://cardrepublic.com.au/pages/support
14-Day Returns
We offer a 14-day return policy for eligible items. This means you have 14 days from the date you receive your order to request a return.
To be eligible for a change-of-mind return, your item must be:
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In the same condition in which you received it;
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Unused and unaltered;
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In its original packaging, where applicable;
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Unopened, with all original manufacturer seals intact, where the product was sold as a sealed product; and
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Accompanied by proof of purchase.
To request a return, please submit a request through our support page:
https://cardrepublic.com.au/pages/support
If your return is accepted, we will provide instructions on how and where to send your item.
Items sent back to us without first requesting and receiving approval for the return may not be accepted.
Trading Card Products
Certain trading card products are not eligible for change-of-mind returns.
This includes, but is not limited to:
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Booster packs;
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Individual trading cards or singles;
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Graded cards;
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Booster boxes;
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Elite Trainer Boxes and similar boxed products;
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Tins;
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Collection boxes;
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Starter decks;
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Blister packs;
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Mystery or randomised products;
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Opened products;
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Products with broken, removed or tampered seals; and
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Other trading card products where the condition, contents, rarity, value or collectibility of the item may be affected by opening, handling or changes in the market.
Card Republic reserves the right to determine whether a product is eligible for a change-of-mind return.
The contents, card selection, pull rates, rarity distribution and value of cards obtained from sealed or randomised trading card products are determined by the manufacturer and are not guaranteed by Card Republic.
Not receiving a particular card, rarity, character or monetary value does not make a product defective.
This does not affect any rights you may have under the Australian Consumer Law where a product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, is defective, is not as described, or you receive the wrong item, please submit a request through our support page as soon as possible so that we can assess the issue:
https://cardrepublic.com.au/pages/support
Where possible, please include:
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Your order number;
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A description of the issue;
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Clear photographs of the item; and
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Clear photographs of the packaging, where relevant.
Depending on the circumstances and your rights under applicable law, the appropriate remedy may include a repair, replacement, refund or another resolution.
Exceptions and Non-Returnable Items
Unless required by law, we do not accept change-of-mind returns for certain products, including but not limited to:
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Trading card products, including packs, singles and graded cards;
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Opened products or products with broken, removed or tampered manufacturer seals;
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Digital products, digital codes or redemption codes that have been revealed, accessed or redeemed;
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Gift cards;
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Personalised or custom-made products;
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Mystery or randomised products;
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Clearance, final-sale or other products expressly identified as non-returnable; and
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Items that are not returned in their original condition.
These exclusions do not affect your rights under the Australian Consumer Law or other applicable laws where an item is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee.
Sale and Clearance Items
Sale, clearance and final-sale items are not eligible for change-of-mind returns unless otherwise stated.
This does not affect any rights or remedies available under the Australian Consumer Law or other applicable laws.
Exchanges
We do not offer direct exchanges as part of our standard returns process.
The fastest way to obtain a different item is to return the original eligible item and, once the return has been accepted, place a separate order for the replacement item.
This does not limit any rights you may have under the Australian Consumer Law.
Return Shipping
For change-of-mind returns, all return shipping costs are the responsibility of the buyer.
Original shipping charges are non-refundable for change-of-mind returns.
We recommend using a tracked shipping service when returning an item. Card Republic is not responsible for returns that are lost or damaged while being shipped back to us, except to the extent required by law.
Where a product is faulty, damaged, incorrectly supplied, not as described or otherwise fails to meet an applicable consumer guarantee, return shipping costs will be handled in accordance with the Australian Consumer Law and other applicable laws.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Processing times may vary depending on your bank, card provider or payment service.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please submit a request through:
https://cardrepublic.com.au/pages/support
European Union 14-Day Cooling-Off Period
Where applicable, if merchandise is shipped to a customer in the European Union, the customer may have the right to cancel or return an eligible order within 14 days without providing a reason, subject to applicable consumer laws and permitted exceptions.
Nothing in this section limits any additional rights available under applicable European Union or local consumer laws.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Depending on the nature of the issue, you may be entitled to a repair, replacement, refund or other remedy where a product fails to meet an applicable consumer guarantee.
Your rights under the Australian Consumer Law may apply beyond the 14-day return period stated in this policy and cannot be excluded, restricted or modified by this policy.
Questions About Returns
For all questions, return requests, damaged-item reports or refund enquiries, please use our support page: