Shipping policy

Shipping Policy

Last updated: July 9, 2026

Shipping at a Glance

Shipping within Australia only
We currently ship exclusively to Australian addresses.

Australia Post delivery
All orders are currently shipped using Australia Post.

Standard and Express shipping available
You can choose between Standard and Express shipping at checkout, where available.

Order before 11:00 am for same-day dispatch
We aim to dispatch orders placed before 11:00 am Sydney time on business days on the same business day.

Orders after 11:00 am
We aim to dispatch orders placed after 11:00 am on the next business day.

Delivery times are estimates only
All processing, dispatch and delivery timeframes are estimates and are not guaranteed. Delays may occur, particularly during major product releases, sales, peak periods or circumstances outside our control.

Shipping Destinations

Card Republic currently ships exclusively within Australia.

We do not currently offer international shipping.

Orders must be delivered to a valid Australian delivery address accepted by Australia Post.

Shipping Carrier

Orders are currently shipped using Australia Post.

Available shipping services may vary depending on the delivery address, order size, weight and other applicable factors.

Shipping Options

We offer the following shipping options within Australia:

Standard Shipping

Standard shipping is available for eligible orders using Australia Post's standard parcel delivery service.

Express Shipping

Express shipping is available for eligible orders using Australia Post's Express Post service.

Selecting Express Shipping affects the delivery service used after your order has been dispatched. It does not guarantee same-day dispatch or delivery by a particular date.

Order Processing and Dispatch

We aim to process and dispatch orders as quickly as reasonably possible.

As a general guide:

  • Orders placed before 11:00 am Sydney time on a business day are aimed to be dispatched on the same business day.

  • Orders placed after 11:00 am Sydney time are aimed to be dispatched on the next business day.

  • Orders placed on weekends or public holidays will generally begin processing on the next business day.

These are processing and dispatch targets only and are not guaranteed.

Processing and dispatch times are separate from Australia Post delivery times.

Orders may take longer to process during:

  • Major trading-card releases;

  • Sales and promotional events;

  • Pre-order fulfilment periods;

  • Periods of unusually high order volume;

  • Weekends and public holidays;

  • Technical or operational disruptions; or

  • Other circumstances outside our reasonable control.

An order is not considered dispatched until it has been handed over to or lodged with Australia Post.

Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

Shipping charges may vary depending on factors including:

  • The selected shipping method;

  • The size and weight of your order;

  • The delivery destination; and

  • Any applicable shipping promotions or offers.

Estimated Delivery Times

Any shipping, processing, dispatch or delivery timeframe displayed on our website, during checkout, in an order confirmation, in tracking information or otherwise communicated by Card Republic is an estimate only and is not guaranteed.

Estimated delivery times may vary depending on factors including:

  • The selected shipping service;

  • The delivery destination;

  • Australia Post network conditions;

  • Peak delivery periods;

  • Major product releases;

  • Public holidays;

  • Weather events;

  • Natural disasters;

  • Transport disruptions;

  • Incorrect or incomplete delivery information; and

  • Other circumstances outside our reasonable control.

Selecting Express Shipping does not guarantee delivery by a particular date or within a particular number of business days.

Where you require an order by a specific date, we recommend allowing additional time for processing and unexpected delivery delays.

Tracking

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

Tracking updates are supplied by Australia Post and may not always appear immediately after a parcel has been lodged.

Once an order has been dispatched, you can use the tracking information provided to monitor its delivery progress.

Delivery Delays

Delivery delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, we recommend first checking your Australia Post tracking information for the latest available update.

A delayed delivery does not necessarily mean that a parcel has been lost.

Where your parcel appears significantly delayed or tracking has not updated for an extended period, please submit a request through:

https://cardrepublic.com.au/pages/support

We may investigate the delivery with Australia Post where appropriate.

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing complete and accurate delivery information when placing an order.

Please carefully check your:

  • Recipient name;

  • Street address;

  • Unit or apartment number, where applicable;

  • Suburb;

  • State;

  • Postcode; and

  • Any other relevant delivery information.

If you notice an error in your delivery address, please submit a request as soon as possible through:

https://cardrepublic.com.au/pages/support

We cannot guarantee that an address can be changed after an order has been placed, particularly once the order has entered processing or has been dispatched.

Card Republic is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer, except to the extent required by law.

Returned-to-Sender Parcels

An order may be returned to us by Australia Post for reasons including:

  • An incorrect or incomplete address;

  • Failure to collect the parcel within the required timeframe;

  • The recipient being unavailable;

  • The parcel being refused;

  • The delivery address being inaccessible; or

  • Other delivery issues identified by Australia Post.

If an order is returned to Card Republic for reasons not caused by an error on our part, additional shipping charges may apply before the order is resent.

Where a refund is requested for an eligible returned-to-sender order, original shipping charges may not be refundable, except where required by law.

Safe Drop and Delivery Instructions

Australia Post may leave a parcel in a safe location where permitted under its delivery practices and where appropriate for the relevant shipment.

Any delivery preferences, safe-drop instructions or redirection requests made directly through Australia Post are subject to Australia Post's own terms, policies and operational requirements.

Card Republic cannot guarantee that a particular delivery instruction or redirection request will be followed by Australia Post.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

  • Around the delivery address;

  • Any safe-drop locations;

  • With other members of your household;

  • With neighbours, where appropriate;

  • Building reception or mailroom areas, where applicable; and

  • Any delivery notification or photographic evidence provided by Australia Post.

If you still cannot locate the parcel, please submit a request through:

https://cardrepublic.com.au/pages/support

We may assist with an Australia Post investigation where appropriate.

Lost Parcels

A parcel will not necessarily be considered lost solely because it has been delayed or has not received a recent tracking update.

Where Australia Post confirms that a parcel has been lost, or where the circumstances otherwise indicate that an order has not been successfully delivered, Card Republic will assess the matter and provide an appropriate resolution in accordance with applicable law.

For assistance with a potentially lost parcel, please use:

https://cardrepublic.com.au/pages/support

Damaged Parcels

Please inspect your order as soon as reasonably possible after delivery.

If your order arrives damaged, please submit a request through our support page as soon as possible:

https://cardrepublic.com.au/pages/support

Where possible, please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the damaged product;

  • Clear photographs of the external shipping packaging; and

  • Any other relevant information.

Please retain the product and all original packaging until the matter has been assessed, as this information may be required to investigate the damage.

Any available remedy will be determined based on the circumstances and applicable law.

Pre-Orders

Where an order contains a pre-order product, the estimated release, arrival or dispatch date is an estimate only and may change.

Pre-orders may be affected by:

  • Manufacturer delays;

  • Distributor delays;

  • Product allocation;

  • Shipping disruptions;

  • Release-date changes; or

  • Other circumstances outside our reasonable control.

Where an order contains both in-stock and pre-order products, the entire order may be held until all products are available for dispatch unless otherwise stated or arranged.

Any estimated release or dispatch date for a pre-order is not guaranteed.

High-Demand Periods and Product Releases

During major trading-card releases, sales, promotional events or periods of unusually high demand, order processing and dispatch may take longer than usual.

Although we aim to dispatch orders placed before 11:00 am on the same business day and later orders on the next business day, these targets may not be met during unusually busy periods.

All processing and dispatch timeframes remain estimates and are not guaranteed.

Changes to Shipping Services

We may update, modify, temporarily suspend or discontinue particular shipping methods where reasonably necessary, including due to:

  • Carrier availability;

  • Service disruptions;

  • Changes to delivery coverage;

  • Operational requirements; or

  • Circumstances outside our reasonable control.

Available shipping options will generally be shown during checkout.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights, guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified, including applicable rights under the Australian Consumer Law.

Shipping Questions and Support

For questions about shipping, tracking, delivery delays, missing parcels, damaged orders or any other delivery-related matter, please submit a request through:

https://cardrepublic.com.au/pages/support